There are a lot of different discussions going on also in the Recruitment market regarding the digitalization and the Artificial Intelligence. Some “experts” predict, these technologies will take over the lead soon and will displace the people resp. the recruiters and that there aren’t anymore any agencies soon.
You can’t ignore these important topics in the modern times and need to use them in your daily job because they ease our life as a Recruiter and because they changed the way of recruitment significantly the last years.
However, is it a threat to our existence soon? For sure NOT! And I would like to share with you 5 reasons why digitalization and AI will never replace the Human Recruiters:
1. AI won’t have empathy for candidates
Human Recruiters build relationships over a period of time and have empathy with the candidates and clients. AI can never hope for a candidate to get their best job; cannot express their opinion or expertise to a client about whether to hire a candidate.
Humans take time to build trust with their clients and AI will never be able to draw down on these relationships to make a difference to a process. If you think about your placements, how many of them come from just “knowing” that your client will love your candidate and sometimes they don’t match on paper, but you rely on the history you have built up with both parties. AI cannot experience a culture or a personality
2. Human recruiters can sell a job
AI is very capable of matching up the algorithms of key skills and experience versus that on a candidates CV. However, it takes a human to know how to sell and present an opportunity, focusing on the soft skills and being persuasive if necessary. I personally have placed people who initially had said “no” to a company but they trusted me and realized that their initial perception of the company had been wrong. I know, that I’m not the only recruiter who has had this experience. AI is knowledgeable, but AI does not have the capacity to think outside of the box.
3. AI will never really influence the process
AI is knowledgeable in acting on instructions and finding CVs based on a specific description. However, AI cannot influence the process or challenge the job spec. Whereas human recruiters can do this and very often by consulting the client’s expectations, you understand more about what the business needs and this may broaden the criteria for the right hire for them. Therefore, human recruiters are influencers and not simply box tickers.
4. AI will never love their job like we do
As functional as AI already is and will continue to be, the fact is, what has made me successful and other recruiters who work as I do, experts in their field, is my LOVE and PASSION for the job that I do. Ok, AI can’t give up and walk out to go and get another job. But it is the love and genuine care for doing the job properly that makes me successful. And AI can never replace that pastoral care for getting the job done and not just perfunctorily.
5. Recruitment is a human being industry
AI is methodical and based on data. However, recruitment is the ultimate “human being industry” and therefore human recruiters will always be involved in the sector. Whilst portals and job boards already cope with Matching up a person’s job need and a client’s employment gap, it can never really hope to plan an individual’s future career goal purely on data and analytics. It is a tactile process, and this is something AI can never achieve.